We apologize for the inconvenience but we are currently experiencing technical difficulties - both phone lines and computers are down. We are actively working to restore all services. In office service is currently still available.
Please note that our office will be closed from Wednesday, December 24, 2025 to Thursday, January 1, 2026. We will be happy to assist you when our office reopens on Friday, January 2, 2026 at 8:30am.
Recipients of Ontario Works (OW) or Ontario Disability Support Program (ODSP) may be eligible to obtain a cooling device (such as an air conditioner) as a discretionary benefit.
As the frequency of extreme heat events occurs, the need for cooling devices increases. Those without access to cool spaces during extreme heat events can be subjected to prolonged exposure. Such exposure can cause loss of internal temperature regulation which can lead to various negative health effects or, in some cases, death.
The impacts of extreme heat events disproportionately effect certain vulnerable populations, such as the elderly, low-income earners, and individuals with existing health vulnerabilities.
Learn more, including eligibility requirements and restrictions, in OW and ODSP Discretionary Benefits and Cooling Devices (PDF). This is a resource developed by the Canadian Environmental Law Association.
